Frequently Asked Questions
Your guide to luxury beauty shopping and expert skin care.
What is the BlueRewards loyalty program?
BlueRewards is our free loyalty program that allows members to earn points on every purchase, enjoy birthday gifts, and receive exclusive access to beauty events and seasonal promotions.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can also track your package by logging into your account and visiting the 'Order History' section.
What is your return policy for beauty products?
We offer a 30-day return policy for a full refund on items in original condition. For products that have been gently used, we offer an exchange or store credit within 30 days of purchase.
Do you offer free shipping?
Yes, BlueRewards members receive free ground shipping on all orders. For non-members, free standard shipping is available on orders over $100.
Can I get expert beauty advice online?
Absolutely. You can book a virtual consultation with one of our Beauty Experts to receive personalized skincare routines and makeup recommendations from the comfort of your home.
Are your products authentic?
Yes, Bluemercury is an authorized retailer for every brand we carry. We source all products directly from the manufacturers to ensure 100% authenticity and quality.